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"Management of Risk" at the Rehabilitation Hospital - King Fahad Medical City - Riyadh

In management of risk, prevention is better than cure

The Challenge

The Rehabilitation Hospital is one of four hospitals at King Fahad Medical City (KFMC) in Riyadh which specializes in patients with spinal cord and traumatic brain injuries, and those who have suffered strokes. Since opening in 2004, its aim has been to provide outstanding diagnostic, therapeutic and rehabilitative services for Saudi nationals. As part of this, one of the strategic objectives has been the creation of a risk management culture at the hospital – a requirement of the Commission on Accreditation of Rehabilitation Facilities (CARF) quality standard.

The Approach

In 2007, Gladys Brooks took the role of Director of Nursing at the Rehabilitation Hospital. Gladys is a UK national who started her working life as an auxiliary nurse. She worked her way up through a medical career in the NHS, before becoming General Manager at Shaw Healthcare in 2005. She is now the Head of Risk Management at KFMC.

Dr Adel is a consultant in Assistive Technology and helps disabled patients find new ways to cope with their diminished mobility. This ranges from sourcing appropriate seating and wheelchairs to high technology for low vision, and computer assistance. His other interest, ignited when he did his MBA in the UK, is in risk management.

Gladys and Dr Adel contacted Outperform after hearing about a presentation one of the directors (Mike Ward) gave to the Institute of Risk Management in Qatar as part of a Welsh Trade Mission. With approval from Dr Ahmed AboAbat (the hospital’s Medical Director) Outperform was asked to perform an analysis of the existing risk policy and strategy and to suggest how it could be improved.

Gladys said: “We chose Outperform to act in an advisory capacity because they already had experience working with similar organizations and consequently were able to provide a wider view of risk management. As an Accredited Consulting Organization, they have lots of experience, including working in the health sector,”

What’s been achieved

May 17, 2012